The Challenge

ADT Security has a complicated product with thousands of models and updates. How does a consumer get help without going crazy, sifting through PDF’s of manuals.

The Solution
Together with Razorfish, I created the content strategy and wrote the call to action/ user information copy for a pervasive help guide on ADT’s internal customer-facing website, that populates information based on the customer’s equipment models.

Interested In Working with Aimee?